Start Date: 28.09.2026

Location: Lisbon, Portugal

Work Model: On-site

Contract Type: Full-time


Do you speak Flemish and English and want to build an international career in customer care in sunny Lisbon?

Are you patient, service-oriented, and confident handling customer inquiries professionally? Are you already based in Lisbon and looking for a structured, on-site position with fixed Monday-to-Friday working hours?

We are a specialized recruitment agency hiring on behalf of our client, Konecta Portugal. We are looking for motivated Flemish- and English-speaking professionals to join the Customer Care & Recall team in Lisbon.

Please note: This position is only available to candidates who are already based in Lisbon. No relocation support is provided.

The Role:

As a Customer Care & Recall Agent, you will support Flemish-speaking customers and handle recall-related inquiries. You will manage individual customer cases, provide clear and accurate information, and ensure that every inquiry is handled efficiently and professionally.

Your Responsibilities:

• Provide customer care and support to Flemish-speaking customers
• Handle recall-related customer inquiries
• Respond to customer questions clearly and professionally
• Manage customer cases effectively from initial contact through resolution
• Maintain accurate documentation of customer interactions and case developments
• Follow the relevant procedures and internal guidelines
• Ensure a positive and professional customer experience
• Communicate with customers in Flemish and use English internally where required

Requirements:

• Native or fluent Flemish language skills
• Good command of English
• Currently based in Lisbon, Portugal
• Available to work on-site in Lisbon
• Strong communication and customer service skills
• Patient, empathetic, and solution-oriented approach
• Ability to manage customer cases carefully and efficiently
• Reliable, structured, and detail-oriented working style
• Availability to work full-time, Monday to Friday

Nice to Have:

• Previous experience in customer service or customer care
• Experience handling customer cases or recall-related inquiries
• Experience working in an international customer service environment

Who Is This Role For?

This role is a good fit if:

• You speak Flemish fluently and have a good command of English
• You are already living in or near Lisbon
• You enjoy helping customers and finding clear solutions
• You prefer fixed Monday-to-Friday working hours
• You are looking for a structured, full-time, on-site position
• You want to work in an international customer care environment

What You Get:

• Base salary: €1,400 gross per month
• Performance bonus: Up to €100
• Additional language bonus: €150
• Combined earning potential: Up to €1,650 gross
• Work model: 100% on-site in Lisbon
• Schedule: Monday to Friday, 08:00–17:00 Lisbon time
• Fixed daytime working hours
• Full-time position
• International working environment

Important: No relocation support is available. Applicants must already be based in Lisbon and able to work on-site.

Living and Working in Lisbon:

Lisbon is Portugal's vibrant capital, known for its historic neighborhoods, coastal atmosphere, international community, mild climate, and rich cultural life. This role gives locally based candidates the opportunity to work in a structured international environment while enjoying fixed weekday working hours.

Selection Process:

1. Application submission
2. Profile validation
3. Initial interview
4. Additional assessment or client interview, if required
5. Job offer
6. Hiring and onboarding